Help Centre & FAQs

Tap Register on the login page, fill in your name, email address, and password, then confirm the verification email. Once confirmed you can personalise your profile and start shopping immediately.

Double-check your email address and password. If you still cannot sign in, choose Forgot Password? to receive a reset email. We recommend enabling two-factor verification on your email account to keep it secure, similar to the safeguards promoted on Shopee.

Go to Setting > Profile and edit your details. Save your changes and they will sync across your web and mobile sessions. For additional safety, review your personal data regularly and remove outdated addresses.

Browse any product, select your preferred options, then press Add to Cart or Buy Now. On the checkout page review your address, delivery method, and payment option before submitting the order. The flow mirrors the frictionless purchase journey recommended by Shopee's marketplace guidelines.

We accept secure card payments, FPX online banking, and wallet credits where available. Payment options are shown at checkout and may vary by country. Just like Shopee, we encrypt every transaction to keep your payment details safe.

Orders can be cancelled while they are still marked as Pending on your Orders page. Once a seller confirms the order, contact them via chat to request changes. If the package has already shipped, follow the return steps below instead of cancelling.

Visit Orders > View Details to see live tracking from the courier. We surface the same checkpoints shown on Shopee—picked up, in transit, out for delivery, and delivered—so you always know where your parcel is.

Standard delivery within Malaysia typically takes 2–5 working days after dispatch. For made-to-order or bulky furniture, the seller may need additional handling time. We will notify you whenever the seller updates the schedule.

Check the latest tracking event first. If there is no movement for 48 hours, reach out to the seller via chat. You can also submit a support ticket with the tracking ID and we will coordinate with the courier, similar to Shopee's escalation path.

Within 7 days of receiving your parcel, go to Orders > Request Return. Select a reason, upload photos if needed, and submit. Sellers have 2 business days to respond. If they do not reply, our support team will step in and help process the request.

If the item arrived damaged, defective, or not as described, the seller covers the return shipping fee. For change-of-mind returns, the buyer pays the courier fee. This mirrors Shopee's return policy approach.

Refunds are released once the returned item is confirmed received and passes inspection. Wallet refunds take up to 24 hours, while card or bank payments may take 3–7 working days depending on your provider.

Collect platform vouchers from the homepage or My Voucher. At checkout, choose the voucher under Discounts before submitting the order. Only one platform voucher and one shop voucher can be used per order.

Check the voucher's minimum spend, validity date, and product exclusions. Vouchers only apply once per account and cannot be stacked with identical campaigns, which mirrors Shopee's promotion rules. If everything looks correct, contact support with a screenshot so we can investigate.

Follow your favourite sellers, join live events, and participate in seasonal campaigns. Keep an eye on push notifications—we often mirror Shopee's mega-sale playbook with hourly drops and limited redemptions.

Sign in with your seller account, open Seller Centre, and select Add Product. Provide clear photos, describe the item, set inventory and shipping fees, then publish. We encourage detailed listings, similar to Shopee's recommendations, to boost conversion rates.

Check the Notifications tab or the order timeline. Provide evidence (photos, courier slips) and reply within the designated time frame. If both parties cannot agree, our mediation team will step in with the documentation you shared.